Launched in October 2003, Air Arabia is the first and largest low-cost carrier in the Middle East and North Africa. Air Arabia has grown to become a leading low-cost carrier operator across key Global emerging markets. Operating a total fleet of 42 (owned & leased) Airbus 320s.
| Company: | Air Arabia |
| Job Role: | Customer Relations Manager |
| Experience: | Freshers (! TO 5 years): |
| Vacancy: | 7+ |
| Qualification: | Bachelor degree in Management/Communication or equivalent |
| Salary: | AED 17,000 per month |
| Location: | Sharjah, AE |
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| Apply Mode: | (Online) |
| Start Date: | 16-Feb-2022 |
Job Description:
Lead the general Customer Relationship Management (CRM) work across the Group fully intent on further developing fulfillment, commitment, and client lifetime esteem. Answerable for executing extensive and incorporated consumer loyalty the board arrangements that help the whole client travel lifecycle.
Key Result Responsibilities :
- Co-makes alongside other business capacities and carries out a gathering-wide CRM system, for the execution of practical, income safeguarding client protest arrangements and administration recuperation activities.
- Work cross-practically with other business capacities, for example, Sales, Ground Operations, Contact Center, Customer Experience, Ancillary administrations and so on for execution of ventures/drives to further develop consumer loyalty.
- Executes normalized processes and strategies across the gathering for dealing with client grumblings/correspondence and solicitations relating waivers/changes/revalidation/discount on tickets and other related issues.
- Constructs, oversees and keeps up with successful associations with inside and outside partners giving master guidance to accomplish wanted advantages and business results.
- Gives guidance and direction to the Customer Relations groups in all Hubs for settling client grumblings at all phases of the client venture as well as conveying key bits of knowledge back to the business.
- Combines and investigates bunch - wide reports and client driven information and patterns; prescribes to Management, available resources of defeating administration deficits to advance consumer loyalty. Plans and conveys projects which assist with accomplishing substantial results.
- Screens and guarantees that functional related KPIs are accomplished for client connection work across the Group. For example Normal Response Time; Service recuperation consumption and so forth
- Work in close joint effort with the IT group to characterize necessities and recognize the IT foundation able to do best supporting consistent commitment, administration conveyance and recuperation at every client touchpoint.
- Deals with the exhibition of Customer Relations colleagues across the Group while giving ordinary training and coaching to their ceaseless improvement. Accomplices with HR to give preparing and profession advancement open doors.
- Capabilities (Academic, preparing, dialects)
- Four year college education in Management/Communication or comparable from a perceived college.
- Equipped for utilizing CRM frameworks and apparatuses; capable in Microsoft Office
- Familiar with English and Arabic dialects
Work Experience :
- 5+ long stretches of related working involvement with a comparative job in client relations or client care in any assistance industry, ideally in flight; insight with minimal expense carrier is an or more.
- Alert, with a high capacity to respond and give quick arrangements without compromising outcomes.
- Client care arranged with capacity to arrange and convince in light of given circumstances
- Equipped for distinguishing issues and promptly responding to circumstances of various nature like furious clients, protests and extraordinary solicitations.
- Demonstrated abilities in dissecting information, recognizing entanglements and suggesting savvy arrangements.
- Cost-arranged, has viable influential, exchange, critical thinking and dynamic abilities.
- Successful relational relations to execute new drives that help organization's targets.
- Ability of understanding business sector drifts and directing them prompting improving client's insight.
- Exhibits the capacity to contribute and effectively convey against business technique and set KPIs.
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