Hilton Worldwide Holdings Inc., beforehand Hilton Hotels Corporation, is an American worldwide convenience association that regulates and foundations a wide plan of motels and resorts. Set up by Conrad Hilton in May 1919, the organization is presently determined by Christopher J. Nassetta
| Company: | Hilton |
| Job Role: | Guest Service Executive |
| Experience: | Freshers |
| Vacancy: | 25 |
| Qualification: | Any Qualification |
| Salary: | $2,400 per month |
| Location: | Singapore |
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| Apply Mode: | (Online) |
| Start Date: | 22/02/2022 |
Job Description:
A Guest Service Executive regulates the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to guarantee that our Guests get an extraordinary encounter from registration through look at.
What will I be doing?
- As a Guest Service Executive, you are important for the Front Office Team which is the principal association between Guests, the Hotel, and the different inn divisions. You are answerable for paying out the accompanying assignments to the best expectations:
- Relegate and educate Guest Service Agents, Operators and Bell Attendants in subtleties of work
- Oversee front work area activities by finishing an agenda of significant day by day errands, deciding room and rate accessibility and settling on choices that are to the greatest advantage of the lodging. Help Guest Service Agents, Operators, Reservation Agents, Bell Attendants and different offices with any inquiries or solicitations
- Resolve client objections by leading intensive examination of the circumstance and thinking of the best goal
- Get ready and lead every day pre-shift gatherings, discuss successfully with all staff and give them any data important to furnish visitor administration as per Hilton Standards
- Perform different obligations allocated by the Front Office Manager or Assistant Front Office Manager
What are we looking for?
- Guarantee that a nitty-gritty handover is done between shifts including the volume of business, exceptional visitors, assignments to be explained/finished and any unique occasions that are occurring
- Guarantee a significant degree of item information on the inn and the neighborhood, realize what's going on in the lodging
- Guarantee our clients get a quick, proficient and amicable look at in and check
- Guarantee every one of clients' questions or demands are dealt with in a pleasant, productive way and an undeniable degree of client care is reliably kept up with
- Readiness and co-appointment of gathering appearances/takeoffs. - Ensure a decent exhibition situated workspace inside the office and inspire the staff
- Take part consistently in instructional classes and set the abilities realized there up as a regular occurrence
- Gets installment with cash, Visas, checks, and so forth and can post these in the PC accurately
- Have itemized information on the fire, security and clearing methods of the lodging
- Know about all the gear and establishments on the Executive Floor, and ready to work there freely in similarity with the laid out norm and assume control over shifts if fundamental
What are we searching for?
- A Guest Service Executive serving Hilton Brand lodgings is continuously chipping away at the benefit of our Guests and working with other Team Members. To effectively fill this job, you ought to keep up with the demeanor, practices, abilities, and values that follow:
- Capacity to successfully manage inside and outer clients, some of whom will require undeniable degrees of persistence, propriety and tact to stop outrage, gather exact data to determine clashes
- Fundamental numerical abilities and extensive expertise in the utilization and activity of a number cruncher to plan complex numerical estimations without mistake
- Capacity to listen actually and fathom the English language to comprehend and get guidelines and data
- Capacity to see and hear to notice and identify indications of crisis circumstances
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