About the Company:
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
| Company: | QATAR AIRWAYS |
| Job Role: | Customer Services Agent |
| Experience: | Freshers (0 To 1 years): |
| Vacancy: | Various Vacancy |
| Qualification: | High School |
| Salary: | QAR 2,190 per month |
| Location: | Doha, Qatar |
| Join us on Telegram | Click Here |
| Apply Mode: | (Online) |
| Closing Date: | 20-10-2022 |
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Job Description:
You will be leading the provision of services at designated areas such as (but not limited to) check-in counters, boarding gates, transfer desk, INAD, back offices, ramp, Lost & Found and Customer Care unit by monitoring the flights and dissemination of information. Ensure provision of services as per the laid down service standards.
- Create and maintain an exemplary image of the Airline/QAS to our valued customers by implementing and adhering to the international standards and procedures in relation to the safety and security measures as laid down by the company, Group Safety, and Local Authorities.
- Ensure frontline staff is constantly briefed/de-briefed in relation to customer service standards and Standard Operating Procedures (SOP) on shift/flight basis to promote quality environment.
- Use trouble-shooting techniques in the areas of jurisdiction by identifying the problem, seeking alternatives, then deciding on the correct option in order to minimize/eliminate flight delays, passenger inconvenience and maintaining the Safety/Security requirements.
- Manage effectively adverse situations pertaining to but not limited only on flight delays, disruptions, cancellations, or downgrading of aircrafts. This may be done in coordination with the Supervisor available on shift.
- Monitor the Customer Care handling process provided for QR and other Airlines.
- Liaise with Airport security and Immigration in-order to speed-up all customer Care passengers handling process.
- Qualifications - Internal
- An ideal candidate will have a minimum of High School Qualification and 2 years of job-related experience or Bachelor’s Degree and 1 year of job-related experience
- Experience in frontline passenger handling
- Applies all the procedures and rules learnt through the training, briefing and operational circulars and continuously updates oneself with changing procedures.
- Proficient in Passenger Handling Procedures.
- Command of English language
- Ability to delegate work, set clear direction and manage workflow.
Preferred :
- Experience/Good working knowledge of Departure Control Systems/Macs/Sabre/Altea.
- Completed advanced courses or equivalent in Passenger Handling & Customer Services such as Introduction to Civil Aviation, Airport Passenger Handling and Check-in systems.
- Arabic - Written/Spoken or other language added advantage.
- Ability to train and develop subordinate's skills and foster teamwork among team members.
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How to Apply
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